Frequently Asked Questions

Frequently Asked Questions (FAQ)

1. How can I place an order?

Simply browse our collection, add your favorite items to the cart, and proceed to checkout. Follow the on-screen instructions to complete your purchase securely.

2. What payment methods do you accept?

We accept major credit and debit cards, as well as other secure payment methods available at checkout through Shopify Payments.

3. How long does order processing take?

Orders are typically processed within 1–2 business days (Monday to Friday, excluding public holidays).

4. How long does shipping take?

Estimated delivery times vary by destination:

- European Union & Switzerland: 8–10 working days
- United Kingdom: 6–10 working days
- South Africa: 8–12 working days

Please note that these are estimated delivery times and may vary.

5. How can I track my order?

Once your order has been shipped, you will receive a confirmation email with a tracking number so you can monitor your package until delivery.

6. Can I change or cancel my order?

If your order has not yet been processed, we may be able to modify or cancel it. Please contact our customer support as soon as possible after placing your order.

7. What is your return policy?

We offer a 30-day return policy. Items must be unused, in their original condition and packaging, with all original tags attached and proof of purchase included.

8. When will I receive my refund?

After we receive and inspect your returned item, approved refunds are processed to your original payment method within 10 business days. Your bank may require additional processing time.