Refund policy

Return & Refund Policy

Thank you for shopping with Aveniaque. We want you to be completely satisfied with your purchase. If you are not satisfied, we're here to help.

Return Policy

We offer a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must:

Be in the same condition as when you received it.
Be unworn, unused, with all original tags attached.
Be returned in its original packaging.
Include the receipt or other proof of purchase.

How to Start a Return

To request a return, please contact our customer support team before sending your item back.

Email: isabelle.steiner38290@outlook.com

Return Address:

Aveniaque
Isabelle Steiner
Sichterheidestraße 26A
32758 Detmold
Germany

If your return request is approved, we will provide instructions on how and where to send your package. Where applicable, we may also provide a return shipping label.

Returns sent without first requesting a return will not be accepted.

If you have any questions regarding your return, please contact us at isabelle.steiner38290@outlook.com.

Return Shipping Costs

Unless the return is due to a defective, damaged, or incorrect item, customers are responsible for the cost of return shipping.

Original shipping charges, if applicable, are non-refundable.

Damaged, Defective or Incorrect Items

Please inspect your order immediately upon delivery.

If your item is defective, damaged during transit, or you receive the wrong product, please contact us as soon as possible at isabelle.steiner38290@outlook.com so we can evaluate the issue and provide an appropriate solution.

Non-Returnable Items

Certain items cannot be returned, including but not limited to:

Perishable goods (such as food, flowers, or plants)
Custom-made or personalized products
Personal care and beauty products
Hazardous materials
Flammable liquids or gases

We also cannot accept returns for:

Gift cards
Sale or clearance items

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Exchanges

The fastest way to receive a different item is to return the original item after it has been approved and then place a new order for the desired product.

European Union 14-Day Cooling-Off Period

If your order is shipped to a country within the European Union, you have the legal right to cancel or return your purchase within 14 days of receiving your order without providing a reason.

To qualify, the item must be:

Unused and unworn
In its original condition
In its original packaging
With all original tags attached
Accompanied by proof of purchase

Refunds

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

If approved, your refund will be processed to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional processing time before the refund appears in your account.

If more than 15 business days have passed since your refund was approved and you have not received it, please contact us at isabelle.steiner38290@outlook.com.