Shipping policy

Shipping Policy

At Aveniaque, we are committed to delivering your order safely and as quickly as possible. Please review our shipping policy below.

Shipping Destinations

We currently ship to customers in:

Switzerland
European Union countries
United Kingdom
South Africa

If your country is unavailable at checkout, please contact us before placing your order.

Order Processing

All orders are processed within 1–2 business days (Monday–Friday, excluding public holidays).

Once your order has been processed and shipped, you will receive a shipping confirmation email containing your tracking information.

Estimated Delivery Times

European Union & Switzerland: 8–10 working days
United Kingdom: 6–10 working days
South Africa: 8–12 working days

Please note that delivery times are estimates and may vary due to carrier delays, customs clearance, weather conditions, or peak shipping periods.

Shipping charges are calculated automatically during checkout based on your delivery location and selected shipping method.

From time to time, Aveniaque may offer free shipping promotions. Any applicable free shipping offers will be displayed on our website during checkout.

Order Tracking

Once your order has been shipped, you will receive an email containing your tracking number, allowing you to monitor your shipment until delivery.

Please allow up to 48 hours after shipment for tracking information to become available.

Customs, Duties & Taxes

For international shipments, your order may be subject to customs inspections, import duties, taxes, or other local fees imposed by your country's customs authorities.

These charges are not included in your purchase price or shipping cost and are the responsibility of the customer.

Lost, Delayed or Damaged Shipments

If your order is significantly delayed, lost in transit, or arrives damaged, please contact us as soon as possible so we can assist you.

Email: isabelle.steiner38290@outlook.com

Please include your order number when contacting us to help us resolve your request more efficiently.

Incorrect Shipping Information

Please ensure your shipping address is accurate before completing your order.

Aveniaque is not responsible for delays or failed deliveries resulting from incorrect or incomplete shipping information provided by the customer.